USA Customer Success Manager

  • Contract: Full-time

Job Description

2018 is proving to be a year of unprecedented growth at! And we are looking for another Customer Success Manager to join our expanding remote team.

There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a remote full-time position that includes working on Saturdays.

The Role

  • Build strong relationships with our clients to understand their needs and ensure their success with
  • Serve as the main point of contact and liaison between clients and the rest of the team
  • Empower customers to connect their goals and challenges with the solution in
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of

Skill Requirements

  • Prior experience in customer service or account management in a SAAS company - a must
  • Prior remote work experience - a must
  • Excellent interpersonal skills and multitasking abilities
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Technical background is an advantage
  • Self-managing

*** We can only accept US citizens

About the Company

Founded in 2012 and launched as an independent startup in February 2014, formerly dapulse is a tool that transforms the way teams work together. Our mission is to help teams build a culture of transparency, empowering everyone to achieve more and be happier at work.

We're obsessed with building an excellent product, and our goal is to create a tool that people will love to use—one that’s fast, beautiful, responsive, and makes your life easier. The only thing we love more than our product is our customers. The incredible teams that use our product are the most important thing to us, and we're here to provide support to them 24/7.

Things are moving really fast here, and we're impacting the world in a way we never expected. We'd love it if you joined us as partners in this journey.

How to apply

Apply for this job online using the link below.

External Link »