With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. As a bootstrapped startup we’ve grown our remote first culture from 4 to 80 employees globally in the past 3 years. To execute our growth strategy and continue delivering a world class customer experience we’re looking for a VP of Customer Success.
This role is essential to grow the Customer Success team of 30 to 100+ and build out our Enterprise Support offerings. Reporting to the CEO, you will help ReCharge maintain the highest level of customer support while scaling a team of empathetic, customer-first support professionals.
Does this sound like you?
You’re resourceful: you figure out what needs to be done, and you find ways to make it happen. You have a passion for problem solving. Nothing gets you more excited than a tricky problem or a new challenge at scale. You'll help to find convergence in what customers need so that we can provide the highest level of support. You believe in what we’re doing and you’re excited to help ReCharge scale globally.
We have two missions at ReCharge: make it easy for people to sell subscription products online, and make our company an amazing place to work. The first mission began as three people working out of a small apartment, trying to solve one of the biggest problems facing Shopify merchants: recurring payments. Now we’re at the forefront of recurring billing software, empowering thousands of entrepreneurs to sell their products as subscriptions, and processing tens of millions of dollars in sales every week.
Our culture is remote-first and we stay connected every day using Slack and video chat. Being part of a small, fast-growing company is exciting: the opportunities to grow and take ownership at ReCharge are endless and we’ll make sure you have everything you need to do your best work and make a big impact.
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