American Express

Virtual Travel Consultant

  • Contract: Full-time

Job Description

You wont just help our customers see the world, youll help them truly experience it.

Our Consultants use their passion for travel to surpass client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members. They are brand ambassadors who take pride in their ability to craft memorable trips and deliver personalized solutions through our best-in-class service, exclusive programs, and premium benefits inspiring loyalty along the way.

Delight customers with the unforgettable and unexpected.

Anything can happen when people travel. Heres just some of what you could be doing each day from home, as an extension of our customer contact center:

  • Delivering WOW by providing innovative and extraordinary service
  • Consulting with our Card Members so that you can recommend relevant products and services that are perfectly tailored to their needs
  • Creating unique travel & lifestyle experiences by expertly booking domestic and international flights, cars, hotels and first-class entertainment
  • Knowing what your customers want before they do
  • De-escalating a Card Members stress, when unforeseen travel situations arise
  • Keeping your finger on the pulse of industry trends so that you can provide knowledgeable advice and sell products and services with confidence
  • We service our Card Members 24 hours / 7 days per week. Hours of operation for this position are from 5am 2:30am Local Time. Multiple schedule options available; however, must be able to work night and/or weekends. For the first 11 weeks, the training schedule will be Sunday – Thursday 3pm-11:30pm EST. Candidates must align to the Eastern Standard Time zone during training.

Skill Requirements

What youll need to make the most of your passion for travel.

  • A good knowledge of travel and world geography thanks to a lengthy spell spent exploring the world OR a recent history of selling domestic and international travel
  • Knowledge of travel reservation systems or point of sale tools, with the ability to book international air reservations. Native GDS knowledge preferred.
  • Confident computer skills are vital as youll be using multiple tools and systems daily
  • A flair for building customer rapport through your ability to carefully listen and use your strong verbal and written communication skills
  • Resilience and composure to remain positive under pressure or in changing circumstances
  • Strong time management and multi-tasking skills
  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services
  • Ability to understand a Card Members concerns and overcome objections
  • The flexibility to work shifts, including nights and weekends

About the Company

A heritage built on service and sustained by innovation. We're a global services company that provides customers with access to products, insights and experiences that enrich lives and build business success.

How to apply

Apply for this job online using the link below.

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