TLC has a current need for a Workforce Optimization Analyst to join our team.
The successful candidate will have strong analytics and organizational skills. The candidate will optimize existing workforce management tools and principles to provide assist in the support of current and future capacity demands for all operational contact center channels.
Forecasting and Planning
Real time call center management
Data Analysis and Reporting
As America’s largest travel agency company, Travel Leaders Group (TLG) delivers a high-touch, personal level of travel expertise to leisure and corporate clients through its more than 7,000 company-owned, franchised and affiliated travel agencies and over 40,000 travel agents and 1,400 employees who service more than $20 billion of gross travel bookings annually. The travel agencies that are part of Travel Leaders Group comprise over 30% of all agencies in North America.
Travel Leaders Corporate is part of Travel Leaders Group, which ranks as the #1 business travel management company by Business Travel News and had sales approaching $21 billion in 2015. Travel Leaders Corporate’s consultative approach builds a travel program around clients’ specific needs, rather than requiring them to conform to standardized processes.
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